Uh Oh. Don't mean to be a Debbie Downer, but did our VIP accounts just get seriously downgraded as a result of this new "diamond" level membership? Hard to see it not being the case, with crackers wanting to spend more time now servicing the Diamond club. I get it--top tier members pay for that privilege.
But perhaps you might consider upgrading long term and/or 6 mo/annual VIP members for free for the term of their existing membership, and allow them to make a choice when their membership expires as to continue back with normal "VIP" (whatever that means now), vs true diamond VIP. Or find an option to provide diamond at a reduced rate for longer term VIP members? Or, maybe you've done that and my sorry ass simply didn't qualify.
Just a thought...